Continuing my small series on WLAN deployment strategy, now I’ll cover the two more uses for wireless networks in a business.
Segmented Mobile Data
Segmented Mobile Data networks can be found in retail environments for mobile point of sale, hospitals for critical bedside services, warehouses for inventory and logistics, or many other types of environments. The main idea behind the use of a segmented mobile data network remains to isolate critical data; or to isolate weaker security technologies from the rest of the wireless network. Regardless of the reasoning, the goal is the same: keep these networks separated from everyone else. The most critical design decision, therefore, needs to be on the backend – deciding how exactly to segment these networks off.
Professional grade wireless infrastructure like the Cisco 5500 or Motorola RFS7000 is capable of two completely separated WLANs using the same equipment, which is a commonly used technique in such a design. The infrastructure has an internal firewall that is used to prevent traffic from crossing between the two networks, and can use VLAN tagging to carry back to the main network using a shared WAN connection, or can use two entirely separate WAN connections. Either way, the infrastructure is functioning as the separation device. This also generally needs to be backed up with a firewall on the wired infrastructure side, restricting the data flows from the segmented WLAN into the enterprise.
Another alternative is to use two entirely separate pieces of hardware, with two separate physical connections back to the enterprise. Depending on the needs of your organization, this may be required; if two physically separated wired LANs are deployed, bridging them with a WLAN device may not align with the networking vision.
The type of protection necessary for the the segmented data network again comes down to the technology available. For data subject to technical compliance concerns, such as PCI-DSS or HIPAA, the stronger the better. At minimum, WPA2-AES with pre-shared keys can suffice, although a certificate-based authentication solution is always preferable from a strict data security perspective.
If the network is being segmented due to equipment that cannot support strong encryption and authentication technologies, use the strongest available. Unfortunately, many types of legacy equipment used in warehouses today cannot support WPA2-AES, or even WPA-TKIP – some may be stuck using WEP! The weaker the level of protection, the more careful your segmentation on backend should be.
Guest Internet Access
Guest internet access generally is provided by a “hotspot”. Users connect to an unencrypted network, and are sent to a captive portal page, where they can either login with pre-assigned credentials, or accept a terms of service and proceed without any credentials necessary. Either way, authentication on such a network is accomplished only at the application-level, and there is no data protection provided by the WLAN itself. As such, these networks should be treated as untrusted and kept firmly segmented from the enterprise, using the techniques described above.
A popular alternative deployment method for hotspot guest wireless networks is to use an entirely separate physical network for guests. This can dramatically increase the infrastructure costs, but it accomplishes pure segmentation. A typical use case for this type of physical segmentation would be a cafe or retail environment that wants to provide guests internet access, but doesn’t want to expose any of their business network. Purchase a separate internet backhaul and configure a Wireless LAN dedicated to this network only.
If your business is subject to compliance regulations, such as PCI, I would strongly recommend using a physically segmented network for guest access. While this increases capital expenses, it makes scoping activities related to compliance dramatically simpler. When dealing with auditors, it is always advisable to have clear-cut boundaries around your critical data, and physically isolating any guest network is an easy way to do so.
Summary
Both of these network types rely on the network administrator segmenting the WLAN from the rest of the network. It’s temping to plug an access point into an unmanaged switch and have the wireless “just work”, but this can open the network to many avenues of attack. Assume the worse case at the beginning – that your WLAN is compromised – and design its place in the overall enterprise network to minimize the damage that an attacker could do from there.